SHIPPING

Shipping Destinations

We ship anywhere in the United States, including Alaska and Hawaii. International shipping available upon request.

Shipping Method

Orders are shipped by FedEx Freight. We provide a shipping quote at the time of your order, but this quote may change based on carrier rates once the order is ready to ship. We will contact you when the order is complete to arrange final shipping. Freight shipping is typically in the range of 20% of the order amount, depending on distance and delivery needs.

Large tile orders are boxed and palleted. We can include lift gate service to make your delivery easier. Whether we deliver to a residence, business or construction site, we will require your designated onsite contact to receive the order.

If there is a redelivery request, you will be charged the corresponding amount charged to us by the freight carrier. Similarly, residential deliveries that were previously listed as a business address may be charged fees. To avoid these fees, please make sure your shipping information is accurate before placing your order. If you live in a restricted area or in an area where delivery is challenging, please provide specific delivery instructions. If there are problems with the delivery due to restricted access, extra delivery fees may apply.

Inspection and Receipt

When your order arrives, immediately inspect your tile for any damage incurred during transit. We make sure our tile leaves our factory in perfect condition. However, we do anticipate that a few tiles may break during shipment (it’s why we almost always include some extras). Any noticeable breakage should be noted upon delivery receipt. Detailed photos and a full count of what is broken will help us better serve you as we assess any damage to your order. Contact us within 10 days of order receipt and we’ll work with you to replace any damaged tile as quickly as possible.

Sample Boxes

Sample boxes are sent via USPS flat rate.

Local Pickup or Delivery

For our local customers, we’re glad to offer pickup at our factory in Montrose, Colorado. We can also deliver your order locally. We quote delivery times and cost for each order upon request.